Home Support

We still operate in a Covid safe manner, ensuring we utilise hand sanitiser, mask and gloved working and Covid safe drop offs.

We understand the annoyance in dismantling your system and dropping it off to a shop. So we can come to you.

Computer not booting? Don’t throw it away, give us a call. We specialise in system and data recovery. 

When we visit you, we will always come with our staff ID visible, We want you to know who we are and for you to feel safe and comfortable.

To get the best outcome we always work with you. We also have a selection of partners we collaborate with to provide extra services

Server Support Offerings

We have three levels of server support available to customers, pricing is based per server per month.

PRO

This is our top tier support service for business customers in which we will provide support for your on premise server. Within this tier we provide:

  • Proactive Checks/Support
  • Capacity Management
  • Patch Management - monthly
  • Remote Access - for support
  • Multi-Factor Authentication
  • Priority Call Handling
  • 10 hours prepaid support
  • Additional hours @ £75/hr

Flex Priority

This is our mid-tier support service for business customers in which we will provide support for your on premise server. Within this tier we provide:

  • Reactive Support to Calls
  • Planned Works - Patching etc
  • Remote Access - for support
  • Multi-Factor Authentication
  • Priority Call Handling
  • 6 hours prepaid support
  • Additional hours @ £75/hr

Flex

This is our entry level Pay-As-You-Go service for business customers who need ad-hoc support. Within this tier we provide:

  • Reactive Support to Calls
  • Planned Works - Patching etc
  • Remote Access - for support
  • Multi-Factor Authentication
  • PAYG support @ £75/hr

PRO

Top level
£ 450 per month per server
  • Proactive support
  • Monitoring
  • Patch Management
  • Remote Access
  • 10hrs support/month
  • + PAYG hours @ £75/hr
Click Here
Discounts available when purchasing 3, 6 and 12 month packages

Flex Priority

Mid level
£ 250 per month per server
  • Reactive support calls
  • Priority response
  • Remote Access
  • 6hrs support/month
  • + PAYG hours @ £75/hr
Click Here
Discounts available when purchasing 3, 6 and 12 month packages
Great value

Flex

PAYG Option
£ 75 per hour
  • Reactive support calls
  • Remote Access
  • + PAYG hours @ £75/hr
Click Here
Support responses will be impacted if other Flex PRO or Flex Priority customers are already engaged.